Collection Terms and Conditions

Collection T&Cs

Collection times can be any time within your chosen slot. If you arrive earlier, your items may not be ready for you.

If someone else is collecting for you, please let them know the time slot details and quote your name or order number on arrival.

Failed Collections

In the event that your order is not collected and we have not heard from you then we will attempt to contact you on details provided. If no contact can be made then we will store your products safely overnight in an attempt to contact you again the next day- this may mean your items are frozen to preserve them.

If you are unable to collect and no-one else can do this for you then we unfortunately cannot store items longer than 48 hrs due to limited freezer/fridge space. Refunds are not given on items that are custom made to order and items that have been uncollected for over 24hrs.

We hate food waste at Yield HQ so please get in touch as soon as possible if there is an issue with your order. Thank you 🙂